Agentforce
Agents That Earn A Place In Your Workflow
Agentforce makes it easy to launch an agent. It does not make it easy to launch one your customers trust. That second part is our job.
We have been building Salesforce systems for years and agentic systems since the technology was young enough to break weekly. The result is a delivery approach that treats an agent like an employee: it gets a scoped role, explicit limits, a training period, a review process, and a manager, not a launch party and a hope.
- Use-case selection based on workflow economics: where an agent saves real minutes and where a human must stay in the loop.
- Agent design with explicit guardrails: topic boundaries, action permissions, escalation rules, and audit trails.
- Grounding on your actual data through Data Cloud, so answers come from your business, not the model's imagination.
- Evaluation before and after launch: scored test conversations, regression suites, and drift monitoring.
- Cost governance: per-workflow usage tracking with ceilings agreed in advance, so the bill is a decision, not a surprise.
Service Agents
Case deflection and resolution agents that know when to answer, when to act, and when to hand off to a person with full context.
Sales & SDR Agents
Pipeline hygiene, lead qualification, and follow-up agents that work the CRM the way your best rep would, and log everything.
Governance & Evaluation
The practice nobody else leads with: testing, monitoring, and audit for agents already in production, including ones we did not build.
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